Terms of service
CoolLuna — Terms of Service
Last updated: July 6, 2026
1. Agreement to These Terms
These Terms of Service ("Terms") are a binding legal agreement between you ("you," "your") and CoolLuna LLC, a Florida limited liability company ("CoolLuna," "we," "us," "our"), governing your access to and use of coolluna.com and all related content, services, and purchases (the "Site"). By accessing the Site or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms, including the binding arbitration and class-action waiver in Section 18 and the assumption of risk in Section 9. If you do not agree, do not use the Site or purchase our products.
2. Eligibility
You must be at least 18 years old and capable of forming a binding contract. By using the Site you represent and warrant that you meet these requirements and that all information you provide is true, accurate, current, and complete.
3. Changes to These Terms
We may modify these Terms at any time in our sole discretion by posting the revised version with a new "Last updated" date. Changes are effective when posted. Your continued use of the Site or placement of any order after changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
4. Products, Descriptions, and Availability
We sell pet comfort, bedding, feeding, grooming, enrichment, food, treat, and lifestyle products for dogs and cats. We attempt to display products accurately, but we do not warrant that any description, image, color, dimension, or other content is accurate, complete, current, or error-free; actual products and colors may vary, including due to your device's display. All products are subject to availability. We reserve the right, at any time and without notice, to limit quantities, modify or discontinue products, and to correct any errors, inaccuracies, or omissions, including after an order has been submitted.
5. Pricing, Payment, Taxes, and Duties
All prices are in U.S. dollars and subject to change without notice. You are responsible for all applicable sales tax and for any customs duties, import taxes, or fees on international orders. In the event of a pricing or typographical error, we may cancel or refuse any order placed at the incorrect price, even after confirmation, and will refund any amount charged. Payment must be authorized and received before we accept an order. We may use third-party fraud-screening and may refuse, cancel, or limit any order, including for suspected fraud or unauthorized resale.
6. Orders and Acceptance
Your order is an offer to purchase. Our order-confirmation email acknowledges receipt only and does not constitute acceptance; a binding contract is formed solely when we ship the product. We reserve the right, in our sole discretion, to refuse, cancel, or limit any order for any reason, and to require additional verification before acceptance. If we cancel a paid order, your sole remedy is a refund of the amount paid for the cancelled items.
7. Shipping and Delivery
Products are fulfilled by third-party suppliers and warehouses, which may be located in or outside the United States. All delivery time frames are estimates only and are not guaranteed. Title and risk of loss pass to you when we tender the product to the carrier. We are not liable for carrier delays, customs or import processing, or any delay, loss, or non-delivery caused by an incorrect, incomplete, or undeliverable address provided by you. Remedies for orders that genuinely do not arrive are addressed in Section 8.
8. All Sales Final; Returns and Refunds
ALL SALES ARE FINAL. Due to how our products are sourced and fulfilled, we do not accept returns and do not provide refunds, exchanges, or credits for change of mind, buyer's remorse, dissatisfaction with personal preference, incorrect product selection, or ordering the wrong item. You are responsible for reviewing all product details before purchasing.
Limited exception, damaged, defective, or undelivered items. If an item arrives damaged or defective, is materially not as described, or does not arrive at all, your sole and exclusive remedy is as follows: contact us at hello.coolluna@gmail.com within fourteen (14) days of the delivery date (or the latest estimated delivery date, for non-delivery) with your order number and clear photographs or other reasonable evidence. If we confirm the issue in our reasonable discretion, we will, at our option, replace the item or refund it. You will not be required to ship the item back. This is a limited remedy for genuinely faulty or non-delivered orders and does not create any general right of return or refund. Nothing in this Section limits non-waivable rights you may have under applicable law.
9. Pet Safety, No Veterinary Claims, and Assumption of Risk
CoolLuna products are consumer comfort, bedding, grooming, enrichment, food, treat, and lifestyle products for pets. They are NOT veterinary products or medical devices, and are NOT intended to diagnose, treat, cure, mitigate, or prevent any condition, illness, injury, or behavior in any animal, including anxiety or stress. No statement on the Site has been evaluated by the U.S. Food and Drug Administration or any regulatory or veterinary authority, and nothing on the Site is veterinary or medical advice.
You are responsible for selecting products appropriate for your individual pet and for supervising their use. Animals vary by species, breed, size, age, health, and sensitivity, and some products, including treats and edible items, grooming products, and enrichment, chew, or small-part items, may not be suitable for every animal and could cause choking, allergic reaction, digestive upset, irritation, or injury if misused, used unsupervised, or used by an animal they are not right for. Always read product information, introduce new products gradually, supervise your pet during use, keep items away from pets they are not intended for, and stop use and consult a licensed veterinarian if your pet shows any adverse reaction. Enrichment, chew, and similar items are not indestructible; inspect them regularly and remove them if damaged.
You assume all risk arising from your purchase and use of our products with your pet. To the fullest extent permitted by law, you release and hold harmless CoolLuna from any claim, injury, loss, or damage to you, your pet, or your property arising from your use or misuse of any product or reliance on any Site content. Consult a licensed veterinarian before using any product for a health-related purpose or if your pet has any medical condition.
10. No Guarantee of Results; Testimonials
We make no guarantee that any product will produce any particular result, comfort level, or experience, as individual results vary. Any reviews or testimonials reflect individual experiences and are not a promise that you will obtain the same results.
11. Intellectual Property
The Site and all of its content, including the CoolLuna name and logo, text, graphics, images, designs, layouts, and code, are owned by or licensed to us and protected by U.S. and international intellectual-property laws. You may not copy, reproduce, modify, distribute, publicly display, scrape, or create derivative works from any part of the Site without our prior written consent. The CoolLuna name and logo may not be used without our permission.
12. User Content
If you submit reviews, photos, comments, or other content, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, and display that content in any media for any business purpose. You represent that your content is truthful, is yours to share, and does not infringe any third-party right. We may remove any content at our discretion.
13. Acceptable Use
You agree not to: violate any law or these Terms; infringe any right of ours or any third party; provide false information or impersonate anyone; introduce malware or attempt to breach Site security; scrape, harvest, or data-mine; resell products without authorization; or interfere with the Site's operation. We may suspend or terminate your access at any time for any reason.
14. Third-Party Services and Links
The Site relies on and may link to third parties, including payment processors and fulfillment providers. We are not responsible for, and disclaim all liability arising from, the content, products, policies, acts, or omissions of any third party. Your dealings with third parties are solely between you and them.
15. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR PRODUCTS WILL MEET YOUR REQUIREMENTS OR THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME EXCLUSIONS MAY NOT APPLY TO YOU.
16. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL COOLLUNA OR ITS OWNER, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO THE SITE OR ANY PRODUCT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THE SITE OR ANY PRODUCT WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM. THESE LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME MAY NOT APPLY TO YOU.
17. Indemnification
You agree to defend, indemnify, and hold harmless CoolLuna and its owner, employees, agents, and suppliers from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Site or products, your violation of these Terms, your violation of any law, or your infringement of any third-party right.
18. Binding Arbitration; Class Action and Jury Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. You and CoolLuna agree that any dispute, claim, or controversy arising out of or relating to the Site, any product, or these Terms will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Martin County, Florida, rather than in court, except that either party may bring an individual claim in small-claims court. The Federal Arbitration Act governs this Section.
Class Action Waiver. You and CoolLuna agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any representative or class proceeding.
Jury Trial Waiver. To the extent any claim proceeds in court, you and CoolLuna each waive any right to a trial by jury.
19. Governing Law and Venue
These Terms and any dispute are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Subject to Section 18, you agree that the exclusive venue for any permitted court action is the state or federal courts located in Martin County, Florida, and you consent to their personal jurisdiction.
20. Time Limit on Claims
Any claim or cause of action arising out of or related to the Site or any product must be filed within ONE (1) YEAR after the claim arose; otherwise it is permanently barred, to the fullest extent permitted by law.
21. Attorneys' Fees
In any action or proceeding to enforce or arising from these Terms, the prevailing party is entitled to recover its reasonable attorneys' fees and costs, to the extent permitted by law.
22. Force Majeure
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, pandemics, war, labor disputes, supplier or carrier failures, or governmental actions.
23. Electronic Communications
By using the Site or providing your contact information, you consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing.
24. Assignment
We may assign or transfer these Terms and our rights and obligations at any time without notice. You may not assign or transfer your rights under these Terms without our prior written consent.
25. Miscellaneous
If any provision of these Terms is held unenforceable, that provision will be limited or severed and the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver. Section headings are for convenience only. These Terms, together with our Privacy Policy and other posted policies, constitute the entire agreement between you and CoolLuna regarding the Site and supersede all prior agreements.
26. Contact
CoolLuna LLC, Martin County, Florida, hello.coolluna@gmail.com